REALTYCENTER · VERSION 2026-10
Advertising and Payment Terms
Advertising and Payment Terms Version 2026-10 Effective date: 1 October 2026
1. Scope and services These terms supplement the Customer Terms of the same provider and apply to individual publication and TOP promotion bookings. “Listing · 30 days” covers one approved listing for 30 days. “TOP · 7 days” and “TOP · 30 days” cover its preferential display, marked as sponsored, for the booked duration. TOP requires a paid publication period covering the entire TOP period. Paid listings are identified as such. A sale, letting or acquisition of enquiries is not promised.
2. Portals and allocation A booking covers the listing identified in the order and portal pages appropriate to its location. A Vienna listing may therefore appear on immobilienwien.eu and the relevant Austrian pages of immobilien-at.eu without buying two separate publication periods. London listings are allocated to the relevant pages of realestatelondon.biz. Central account access at realtycenter.eu does not provide worldwide placement. The fee is for advertising, not an estate agency commission. No exclusivity is granted.
3. Ordering and contract formation Before ordering, the customer can see the listing, service, duration, final price, tax treatment and applicable terms. Details can be corrected before a binding order is submitted. Clicking “Book and pay” submits a binding offer and takes the customer to Stripe Checkout. We accept the booking through our electronic confirmation of service activation. This requires confirmed payment, completion of necessary checks and a listing that remains eligible. If an order has been paid for but cannot be fulfilled, the provider informs the customer and refunds the payment unless a different fulfilment arrangement is expressly agreed. The customer receives a booking confirmation that can be saved, including the accepted terms.
4. Prices, tax and payment The final price in EUR shown before payment applies. The advertised property itself may be priced in another currency. Payment is a one-off card payment through Stripe; it does not create a subscription, automatic renewal or repeat charge. Currency conversion fees charged by the customer’s bank are not part of our price. The prices shown are final prices in EUR and include any VAT that the provider is required to charge. Tax treatment depends on the verified billing and business details and, where relevant, a valid VAT identification number. Where the reverse charge applies, the provider does not charge VAT; the customer accounts for VAT under the applicable rules. The agreed final price remains unchanged. The VAT amount or the reason why VAT is not charged is shown before payment and on the invoice. The customer must provide the correct legal billing entity, billing address and tax details. An order may be held pending clarification of incomplete or uncertain details.
5. Start, end and extension The period starts when the service is activated after payment is confirmed. Its start and end are shown in the booking confirmation or account. An extension of the same service for the same listing follows the existing paid period. The service ends at the booked time without a cancellation notice. A new order is needed for a further period. TOP cannot extend beyond the paid publication period.
6. Pausing and loss of eligibility The customer may pause or withdraw a listing. If the property is no longer available, the right to publish ends, or the data source ceases to provide sufficiently current information, the listing and its TOP promotion may be hidden. Where the cause is within the customer’s responsibility, the booked period normally continues to run; voluntarily pausing a listing does not by itself create a refund entitlement. This does not apply to service failures for which the provider is responsible or where statutory rights require otherwise. The provider informs the customer of a restriction and its main reasons where legally permitted.
7. Service failures and refunds Failures should be reported to info@altamente.cz with the booking reference. The provider investigates and restores the service owed within a reasonable period. For an interruption for which it is responsible, the customer receives an equivalent extension or, if an extension is unsuitable or unwanted, a proportionate refund for the undelivered period. Complete non-performance results in a full refund. Any further statutory rights remain unaffected. The provider normally initiates an agreed refund within 14 days using the original payment method; the customer’s bank may take longer to credit it.
8. Refunds, payment disputes and documents A full refund ends the corresponding service. For a partial refund, the amount and any continuing service are expressly explained; unrefunded service entitlements do not automatically disappear. A substantiated payment dispute may justify a temporary and proportionate suspension of the affected service. Once resolved, the service is restored or refunded as appropriate. Payment details are processed through Stripe Checkout. Invoices and required adjustment documents are provided electronically; a payment receipt alone does not replace a legally required tax invoice. The provider remains responsible for correct billing.
9. Termination, complaints and precedence Account closure or termination does not extinguish accrued payment or refund claims. If the provider ends the service early without a cause attributable to the customer, it refunds paid periods that have not been delivered. Customers genuinely acting for business purposes do not have a general consumer cooling-off right; mandatory statutory rights remain unaffected. Complaints may be submitted by email. Individually agreed terms take precedence. For paid services, these Payment Terms prevail over the general Customer Terms. The version accepted for the order applies, rather than a later version displayed on the website.